You can contact Sample Business Plans using the form on this page, and we’ll reply within one business day. Whether it’s a question before you buy, a problem with a download or a request about your data, we’re glad to help.
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How to contact Sample Business Plans
The form is the quickest way to reach us. Fill it in below and you’ll get a reply by email.
A few details help us sort things out on the first reply instead of the third:
- The email address on your account, if you have one.
- Your order number, if your message is about a purchase. You’ll find it in your confirmation email.
- What you bought or are thinking about: a plan, an add-on or the complete bundle.
- What happened, in a sentence or two. A screenshot of any error message is very helpful.
Please don’t send passwords, card numbers or bank details. We’ll never ask for them, and we don’t need them to help.
Before you contact Sample Business Plans, a quick check
Some answers are already on the site, and you might get yours faster there:
- What a plan and each add-on include: see our pricing page.
- How the plan builder and its financials work: see the Business Plan Generator page.
- When you can get your money back: see our refund policy.
- How we handle your data: see our privacy policy.
Still stuck? Send the message anyway. We’d rather hear from you than have you guess, especially when a deadline from a bank or visa office is looming.
Ways we can help
Questions before you buy
Not sure whether the $19 plan is enough for your bank, or whether a visa application needs the Excel model too? Tell us who the plan is for and we’ll tell you what you need. We’ll be straight with you, even if the answer is the plan on its own.
It helps to mention where you’re based, what kind of business it is and roughly how much funding you’re after. A £5,000 equipment loan in Leeds and a €150,000 investor round in Berlin need quite different plans, and a line or two of context means we can give you a proper answer first time.
Help choosing between the template and the generator
Not sure whether to write the plan yourself or use the generator? Tell us your deadline and who will read the plan, and we’ll say honestly which route fits.
For a plan you’re writing for your own clarity, or for a partner who knows the business, the free business plan template is often enough. For a bank loan, an investor or a visa, the linked financial statements usually matter more than the writing, and that’s where the generator saves the most time. Either way, you’ll get a straight answer rather than a sales pitch.
Problems with an order or download
If a payment went through but no plan credit or add-on appeared, or a plan failed to generate, let us know with your order number. Payments go through PayPal, so a payment receipt from PayPal helps us find your order quickly.
Refund requests
If your plan failed to generate, or within 14 days of purchase you have an unused plan credit, an add-on you haven’t downloaded or unused revisions, you can ask for a refund through this form. The full rules are in our refund policy.
Questions about our samples and guides
Spotted something in a sample plan that looks wrong, or want to suggest an industry or country we haven’t covered? We read every suggestion.
Feedback on the generator
Did a question confuse you? Did a section of your plan miss something important for your industry? Tell us. Feedback from founders who’ve used the plan builder is the most useful thing we get, and it shapes how we improve the questions and the writing.
Privacy and data requests
You can ask to see, correct or delete the personal data we hold about you, including your questionnaire answers and generated plans. Just say what you’d like in your message. If you’re in the UK and unhappy with how we’ve handled your data, you can also contact the Information Commissioner’s Office.
Writing a message we can answer first time
A clear message saves a round of emails, and that matters when a lender’s deadline is close. Here are three examples of the kind of message that gets sorted in one reply.
Example: a problem with an order
I bought the complete bundle this morning using this email address. PayPal shows the payment, but My Account doesn’t show the plan credit or the Excel model. The order number from my confirmation email is below, and I can send a screenshot if that helps.
It names what was bought, the email address, the order number and what you expected to see. That’s everything we need to find the payment.
Example: a question before you buy
I’m opening a dog grooming salon in Newcastle and applying for a £20,000 Start Up Loan. Is the $19 plan enough for the lender, or do I need the Excel model as well?
Who the plan is for, where you are and how much you’re asking for. With those three facts we can tell you what to buy straight away.
Example: a correction to a sample
In the Bristol bakery sample, the VAT note on cakes doesn’t match what I’ve read on GOV.UK. Could you check it?
The page, the line and why you think it’s wrong. We’ll check it against the official source and correct the page if we got it wrong.
Contact Sample Business Plans about a sample or guide
Our free samples and guides are written to be accurate for the city and year they describe, but rules, rates and fees change. If you notice an out-of-date figure, a broken link or a missing step, tell us which page and which section. A link to the official source you’re relying on speeds things up.
Suggestions are welcome too. If you’d like to see a sample for an industry we haven’t covered yet, tell us the business type and the city. Requests from readers help decide which business plan examples we write next.
Our response time
We aim to reply to every message within one business day. Most questions are answered in a single reply. If something needs more digging, such as a payment that’s stuck with PayPal, we’ll tell you what we’re doing and when to expect the next update.
Check your spam or junk folder if you haven’t heard back. If you find our reply there, mark it as not spam so the next one lands in your inbox.
Helpful reading while you wait
If you’re writing your plan while you wait for a reply, these guides answer the questions we’re asked most often:
- How to write a business plan: ten practical steps, with UK, Irish and EU funding pointers.
- Business plan template: what to write in each section, with example lines.
- Financial projections for a business plan: the three statements and break-even, with a worked example.
- Free business plan library: 1,200+ free sample plans and guides.
What we can’t help with
We’re business plan specialists, not lawyers, accountants or immigration advisers. We can’t give legal, tax or immigration advice, and we can’t tell you whether a particular lender, investor or visa authority will approve your application.
For official rules, go to the source. In the UK, GOV.UK covers routes such as the Innovator Founder visa, and our visa business plan guides link to official pages for other countries.
Frequently asked questions
How quickly will you reply?
We aim to reply within one business day. Check your spam folder if you haven’t heard from us.
Do you have a phone number?
No. All support is handled through the contact form on this page, and every reply comes by email.
My payment went through but I can’t see my plan credit or add-on. What should I do?
Send us your order number and the email address you used at checkout. A PayPal receipt helps too. We’ll find the order and fix it.
Can you check my business plan before I submit it?
We can answer questions about how the generator built your plan and its financials. We can’t give legal, tax or immigration advice, so for those, speak to a qualified adviser.
How do I ask you to delete my data?
Send a message through the form from the email address on your account and say what you’d like deleted. Our privacy policy explains your rights in full.